Order Issue
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to service@hellogown.com
Currently it takes 20-25 days to make wedding dresses and 15-20 days to make other dresses from the day you place an order. You may check the specific tailoring period on the product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-5 days for the shipment. The standard shipping takes 5-8 days. The super saver shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. Thank you.
Yes, sure. We can supply rush order service, it will need rush order fees, if you want to know more, pls contact with our service.
Yes, we can do dresses in custom size, and there is not extra cost. Pls choose the "custom size" option when you checkout, and leave the details size in order note. Usually we need the following details measurement: Bust: ________ inch/cm Waist: _______ inch/cm Hip: _________ inch/cm Hollow to floor: ________ inch/cm
Customers need to contact service@hellogown.com Customer Service to initiate the return process within 48 hours upon receiving your items. If your product arrives in a defective manner, mis-shipped or has a color error, you are qualified to get a full refund. However, if the item is not faulty or it is made in accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. Usually we ship dresses by DHL,UPS,TNT,DPD etc.
If we send you a wrong or unmatched dress, we will take full responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you.
Please understand that the dress is not of Free Shipping. The shipping time and cost depend on your specific address, the weight of the items as well as the shipping method you choose.
Before choose your size, please refer to our size chart to make sure the size fit you. If you size is not suit for our size chart, then you can choose our free custom sizing service.
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